Introduction

Healzy Ride LLC is committed to protecting your privacy and ensuring the confidentiality of your personal health information. This policy outlines how we manage phone, text, and email communications in compliance with the Health Insurance Portability and Accountability Act (HIPAA). It applies to all patients, service users, and staff interacting with our organization.

Consent for Communications

We will only communicate with you by phone, text, or email after obtaining your explicit consent. Consent may be provided verbally during a conversation, electronically by checking a consent box on our forms, or in writing. You may choose which methods of communication you prefer and may opt out at any time.

Types of Communications

By consenting, you may receive communications related to:

· Appointment confirmations and reminders

· Scheduling updates and changes

· Account status notifications

· Service updates and operational messages

· Employee communications for scheduling and route details

All messages will be relevant to your care, transportation, or account, and will not include marketing content.

Message Frequency

The frequency of messages may vary depending on your needs and the type of communication. For example, you may receive up to two SMS messages per week about appointments or account status. Communication by phone and email will be limited to necessary updates and confirmations.

Fees and Charges

Standard message and data rates may apply to SMS communications, as determined by your mobile carrier. These charges may vary for domestic and international messages. Healzy Ride LLC does not charge additional fees for communications.

Opt-In and Opt-Out Procedures

You may opt in to receive communications by providing your consent during conversations or by selecting the appropriate options on our forms. To opt out, you can:

· Reply "STOP" to any SMS message from us

· Contact us directly to request removal from our communication lists

· Uncheck consent boxes on our forms

Your preferences will be respected promptly.

Help and Support

If you need assistance with our communications, you can reply "HELP" to any SMS message or contact us at support@healzyride.com . Additional support is available on our website at https://healzyride.com/privacy-policy or you may also reach us by phone at 703-637-9199.

Standard Messaging Disclosures

· Message and data rates may apply

· You may opt out at any time by texting "STOP"

· For help, text "HELP" or visit our support pages

· Message frequency may vary

Data Protection and Confidentiality

All information collected for communication purposes, including phone numbers and email addresses, is protected under HIPAA. We do not share your information with third parties for marketing. Access to personal health information is strictly controlled, and all communications are conducted using secure channels to ensure your privacy.

This policy is subject to change to remain compliant with applicable laws and regulations. For questions or concerns, please contact us at info@healzyride.com.

Privacy Policy